Reference

Our Legal Policy for Indonesian Accounts

online77 operates under a defined legal framework that governs how your account, your data, and your transactions are handled — eligibility depends on local law and where local…

Jurisdiction-dependent accessDANA, OVO, GoPay, QRIS coveredAccount data rights24/7 legal contact pathIndonesian region scope
online77 Our Legal Policy for Indonesian Accounts
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, a dispute over a transaction, or a request to review your account data, our support team handles legal enquiries through three dedicated channels. Response times for legal-specific tickets are prioritised during business hours, with acknowledgement within two hours for matters flagged as urgent.

Team online

Live Chat

Reach our legal support team via live chat at online77.best, available 24 hours a day, seven days a week. Flag your message as a legal or account-rights enquiry to reach the correct team immediately.

Email Support

Send detailed legal requests, identity documents, or data-access requests by email. We acknowledge all legal emails within two business hours and resolve standard requests within three working days.

Account Ticket System

Log a formal legal ticket directly from your account dashboard under Settings. This route creates a tracked case number and generates a written record of every exchange between you and our compliance team.

ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Security and transparency are not afterthoughts in our legal policy — they are the operational baseline.

Data Encryption

All data transmitted between your device and online77.best is encrypted using industry-standard TLS protocols. This covers login credentials, payment details entered for DANA or GoPay, and any identity documents you upload.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to understand how pages load across Indonesian networks. You may review and adjust cookie preferences from the footer of any page on our site.

Data Retention

We retain your account data for as long as your account remains active or as required by applicable regulations. Closed accounts have their data retained for a minimum period, then deleted according to our internal data-lifecycle schedule.

Account Security Steps

Two-step verification is available under your account security settings. We strongly recommend enabling it, particularly if your account is linked to OVO or DANA for recurring withdrawals. You control which devices stay authorised.

Your Right to Access

You may request a full export of your account data at any time by submitting a ticket through the dashboard. We process data-access requests within five working days and deliver them as a structured file to your registered email.

Who to Contact for Changes

To update registered details — name, email, linked QRIS account — contact our support team via live chat or email with the relevant identity document. Changes are verified within 24 hours and logged against your case number.

Common Questions About Our Legal Policy

The questions below cover what Indonesian account holders most frequently ask about rights, data handling, account access, and how to raise a formal concern. If your question is not listed here, reach us directly via the ticket system in your account dashboard.

Eligibility depends on local law and where local law permits. We recommend confirming the legal status of online account activity in your specific region before registering. Our terms page at online77.best/legal/ outlines the scope of permitted use.

We collect the name, email address, and phone number you provide at registration, plus the payment method identifiers you link — such as your DANA or OVO account reference. Device and session data are collected via cookies as described in our cookie policy.

Yes. Submit a data-deletion request through the account ticket system or by email. We process deletions within ten working days, subject to any mandatory retention periods required by applicable regulation. We confirm completion in writing to your registered email.

Raise a ticket through your account dashboard within 30 days of the transaction date. Attach your DANA or GoPay transaction reference. Our payment compliance team reviews the case and provides a written outcome within five working days of receiving complete documentation.

Accounts inactive beyond twelve consecutive months may be flagged as dormant under our inactivity policy. We send an email notice to your registered address before any status change takes effect. You may reactivate by logging in and completing a brief identity check.

Contact live chat or email support with a valid identity document and the new payment reference. Verification takes up to 24 hours. We log every change with a case number for your records and send a confirmation email once the update is active.

Our compliance team manages all legal obligations associated with account operations, data handling, and transaction processing. You can address any formal legal concern to them via the email or ticket channels listed in the Legal Contact Paths section above.