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How online77 Handles Your Personal Data

At online77, your personal information — from account registration details to payment records involving DANA, OVO, GoPay and QRIS — is collected only for the specific purposes outlined…

Data collected only as neededDANA, OVO, GoPay & QRIS transaction records protectedRetention periods clearly definedYour right to access and correct dataContact us anytime via live chat

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What Data We Collect and Why

online77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, date of birth, and the payment identifiers you use — such as your DANA wallet number, OVO account, GoPay reference or QRIS token — solely to process transactions and verify identity. Device identifiers

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and session logs are retained to detect unusual access patterns and keep your account secure. We do not sell or share your data with third parties for marketing. Data retention periods depend on local law; transaction records are generally held for the period required by applicable
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financial regulations in Indonesia. You may request a copy of your data or ask for corrections at any time by contacting our support team. Access to certain features depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have questions about how your data is stored, want to correct an error in your account profile, or need to understand how a specific transaction record — whether via GoPay, OVO or QRIS — was logged, our support channels are available 24 hours a day, seven days a week. You can also reach our dedicated privacy contact by email for written requests that require a formal response within the timeframe required under applicable Indonesian data rules.

Team online

Live Chat

Connect with our privacy-aware support team directly through the on-site chat window, available 24/7. Agents can pull your account record and explain exactly what data we hold for you.

Email Privacy Request

Send a written data-access or correction request to our privacy email. We aim to respond within 14 calendar days and confirm what action has been taken on your account.

Account Settings Panel

Log in, go to Account Settings, then Data & Privacy to view the personal details we currently hold and submit a correction request directly from your dashboard without contacting support.

DATA HANDLING STANDARDS

Six Ways We Protect Your Information

Our data practices are built around the principle that you should know exactly what we collect, how long we keep it, and who can see it.

Encrypted Storage

All account credentials and payment identifiers — including DANA wallet numbers and OVO references — are stored using AES-256 encryption. Decryption keys are held separately from the data they protect, limiting exposure if a storage layer is ever compromised.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on your device. You can review and withdraw consent for non-essential cookies at any time through the Cookie Preferences link in our site footer.

Account Access Logs

Every login to your account is timestamped and linked to a device fingerprint. If a login occurs from an unrecognised device, we flag it for review and may ask you to re-verify before transaction access is restored.

Data Retention Schedule

Account registration data is held for the duration of your account plus the period required under Indonesian financial regulations. Once that window closes, personal identifiers are deleted or anonymised from our active databases.

Third-Party Processors

Payment processing for GoPay and QRIS transactions passes through certified payment gateways. These processors access only the transaction data needed to clear a payment and are contractually barred from using it for any other purpose.

Your Correction Rights

You have the right to ask us to correct inaccurate personal data we hold about you. Submit a request through live chat or the privacy email and we will update the record and confirm the change to you in writing within 14 days.

Common Questions About Your Privacy at online77

The questions below reflect what Indonesian account holders ask most frequently about data handling, cookie use, payment records and their rights under this policy. If your question is not listed here, our live chat team is available around the clock and can pull up your specific account record to give you a precise answer.

We collect your name, email address, date of birth and the payment identifiers you use — such as your DANA wallet number or OVO account reference. Device and session data are also logged for security verification purposes.

Transaction records — including GoPay and QRIS payment logs — are retained for the period required by applicable Indonesian financial regulations. After that window expires, records are deleted or anonymised from our active systems.

Yes. Send a data-access request via our privacy email or through live chat. We aim to deliver a copy of your personal data within 14 calendar days of receiving a verified request from your registered account.

We share data only with certified payment processors needed to clear your DANA, OVO, GoPay or QRIS transactions, and only the data required for that specific purpose. We do not sell personal data to advertisers or data brokers.

Open the Cookie Preferences link in the site footer at any time. You can withdraw consent for analytics cookies without affecting your ability to log in or use account features — session cookies remain active to keep you signed in.

After account closure, we retain transaction and identity records only for the period required under applicable Indonesian law. Once that retention period ends, your personal identifiers are permanently deleted or fully anonymised.

Contact our privacy team via the dedicated email address or 24/7 live chat with your registered account details. We will investigate and respond in writing within 14 days, confirming what action, if any, has been taken.

How online77 Handles Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Privacy Request

Account Settings Panel

Six Ways We Protect Your Information

Encrypted Storage

Cookie Transparency

Account Access Logs

Data Retention Schedule

Third-Party Processors

Your Correction Rights

Common Questions About Your Privacy at online77

01 What personal data does online77 collect when I open an account?

02 How long does online77 keep my transaction records?

03 Can I request a copy of the personal data online77 holds on me?

04 Does online77 share my data with third parties?

05 How do I opt out of non-essential cookies on the online77 site?

06 What happens to my data if I close my online77 account?

07 Who should I contact if I believe my data has been handled incorrectly?

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